Refund policy

Refund Policy

We want every COOKT experience to be a great one.

 

Order Renewals

All orders are non-refundable once they have been processed and renewed.

 

Damaged, Lost, Stolen, or Missing Orders

 

With Package Protection: File a claim here, and we'll cover the cost of your order with a replacement or refund. This includes orders that are damaged, lost in transit, stolen, or marked as delivered but never received.

 

Without Package Protection: COOKT is not responsible for orders that are lost, stolen, or damaged in transit, and no refund or replacement is guaranteed. We recommend adding Package Protection at checkout for coverage on these issues.

 

Incorrect Orders

If your order arrives incorrect:

Approved claims are resolved with a refund, issued at our discretion, and processed within 5–7 business days. All claims must be filed within 30 days of the delivery date — submissions after this window will be automatically rejected.

 

Change of Mind

Because each order is freshly prepared and planned in advance, we're unable to issue refunds if you simply don't like a meal, or if it wasn't refrigerated properly after delivery.

 

Returns

Due to the perishable nature of our products, food items cannot be returned.