Refund policy

Refund Policy

We want every COOKT experience to be a great one.

 

Order Renewals

All orders are non-refundable once they have been processed and renewed.

 

Damaged, Lost, Stolen, or Missing Orders

To file a claim, email support@getcookt.com with your order number, a brief description of the issue, and any relevant photos.

 

If you purchased Package Protection, approved claims involving orders that are damaged, lost in transit, stolen, or marked as delivered but not received may be resolved with a replacement or refund.

Without Package Protection: COOKT is not responsible for orders that are lost, stolen, or damaged in transit, and a refund or replacement is not guaranteed. We recommend adding Package Protection at checkout.

 

Incorrect Orders

If your order arrives incorrect:

  • Contact support@getcookt.com within 48 hours of delivery
  • Include a clear photo of the affected items
  • Include a brief description of the issue

 

Approved claims are resolved with a refund, issued at our discretion, and processed within 5–7 business days. All claims must be filed within 30 days of the delivery date — submissions after this window will be automatically rejected.

 

Change of Mind

Because each order is freshly prepared and planned in advance, we're unable to issue refunds if you simply don't like a meal, or if it wasn't refrigerated properly after delivery.

 

Returns

Due to the perishable nature of our products, food items cannot be returned.