FAQ
GENERAL
Yes, every meal is 100% Zabihah Halal and prepared with verified ingredients.
We deliver to the contiguous 48 states! Orders are prepared on Mondays and Tuesdays, and tracking will appear within 24 hours of your order being handed off to the carrier. See the shipping map below to find your zone.
Orders may be canceled before 24 hours of the subscription renewal. Order modifications must be communicated prior to the shipping cutoffs seen in our shipping policy. Orders cannot be modified if past the 5pm cutoff before respective shipping days.
Meals can be refrigerated upon delivery and consumed within 3-5 days. Alternatively, meals can be kept frozen for up to 6 months.
Account & Subscriptions
Yes! Discount codes can be applied at checkout or within your customer portal for your subscription.
Orders may be canceled before 24 hours of the subscription renewal. Orders cannot be canceled after renewals have been processed due to the planning and forecasting necessary for the business. Keep an eye out for renewal reminders going out 3 days prior to renewals.
Lost & Damaged Packages
File a claim here and we will handle package replacements!
Reach out to us at support@getcookt.com with pictures and we will refund your meals as necessary.
Shipping Zones
If you have questions about subscriptions, delivery, meal selection, or anything else that aren’t answered in this list — reach out to us at support@getcookt.com. We’ll be happy to help!